TERMS & CONDITIONS

By booking a ticket to travel on the Mornington Tourist Railway (MTR), you agree to abide by the following Terms and Conditions.

• Please follow all reasonable directions and safety instructions from MTR staff and volunteers.
• Please do not enter closed off sections of the railway, including areas of track.
• Do not leave the platform unless directed to by a member of staff.
• Avoid opening carriage doors when the train is in motion.
• When stationary and opening external doors, ensure a platform is present before stepping out.
• Smoking is prohibited in all areas of the railway not specifically designated as a smoking area.
• Alcohol is not to be consumed at any time unless in attendance at a designated and licensed function.

OUR PHOTOGRAPHY POLICY

From time to time Mornington Tourist Railway volunteers or other authorized parties carry out photography and/or filming on its premises, which may feature visitors.

By purchasing a ticket, you agree that MTR or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with MTR or such authorised party (as the case may be).

Please ensure you are aware of your surroundings and the locations of others when taking photographs. Every effort will be made to accommodate photo requests with individuals during extraordinary running or event days, eg. Santa trains etc.

OUR FIRE DANGER POLICY

On declared days of Extreme Fire Danger in the Central Zone or the whole State of Victoria, steam locomotives will not run, and the train will instead be operated with a diesel locomotive.

On declared days of Catastrophic Fire Danger in the Central Zone or the whole State of Victoria, the Mornington Tourist Railway will close and will not operate.

Impacted parties will be contacted via phone and/or email as soon as operational changes have been decided to make alternate arrangements.

PAYMENT AND CANCELLATION POLICY

Tickets are non-refundable or transferable, nor redeemable for cash or credit.

All gift cards issued have a 3 year expiry.

No cash transaction facilities are available. All transactions must take place using contactless or insert card transactions.

Whilst every attempt is made to honour all bookings, MTR reserves the right to alter events, timetables or locomotives without prior notice.

There are no refunds for forfeited tickets – this includes circumstances of change of mind or non-attendance; nor will tickets be refunded should your preferred seat, locomotive or service not operate if an alternative is available.

Should MTR be unable to run a train or an event, we will endeavour to transfer your booking to another date.

However, if this is not possible, a full refund will be given. One of our volunteers will notify you of any cancellation by email and/or phone as soon as possible.

Any refund is at the absolute discretion of the Mornington Tourist Railway.

GENERAL TERMS AND CONDITIONS

MTR will retain all personal information securely and retain this information for record keeping purposes in line with government requirements.

Facilities are available to cater for those with special needs. Please enquire with station staff on arrival.

Facilities to cater for prams are available.

Toilet facilities are available at Moorooduc Station only.

Pets are not permitted on carriages or grounds. Exception granted to designated assistance animals.

MTR reserves the right to direct any member of the public to leave our grounds or refuse entry should they be deemed to be acting counter to the stipulated rules above, intoxicated or under the influence of illicit substances, or otherwise acting in an antisocial manner.

QUESTIONS

For information about our events, see above, visit our Facebook page, or contact the Event Organiser. All other queries should be directed to secretary@morningtonrailway.org